Return Policy

Last updated: 29-04-2025 05:25 IST

Overview

Thank you for choosing Samaton app to meet your ecommerce business needs. This return policy outlines the conditions under which returns and cancellations are handled. We are committed to providing excellent service and support to our customers.

No Refund Policy for Services

For partner merchants: Due to the nature of the services provided by Samaton, all sales are final for our business partners. We do not offer refunds for these services under any circumstances. Once a purchase is made, it is considered final.

For customer: For customer who have bought products online, refund is purely under the control of the merchant.
We are purely a platform to bridge you, as a buyer, with a seller (here our registered business partners). You agree to follow the refund policy of the merchant prior to placing an order. In case of any legal dispute arising out of purchase or products, we agree to share details as per Indian law system but we are not liable to be responsible for any damage cause by product sold or bought from our app.

Service Cancellation

If you wish to cancel your service, you may do so at any time. Please be aware of the following terms:

• Cancelling our service results in immediate termination of your account.
  You will lose access to all hosted data. Data related with will be processed and backup in case of cancellation.
  We are backing up your data so that these are legal proof of your business being on our platform.
  However, your data will not be shared to third party except to govt agencies in case of legal dispute.
  
• Any completed work up to the point of cancellation will remain the property of Samaton, and no refunds will be provided for the work performed.

Future Inclusion of Physical Products

While our current offerings do not include any physical products, we are considering adding such products in the future. When we do, this return policy will be updated to include specific terms for the return and refund of physical products. Customers will be notified of any such updates, and the updated policy will be made available on our website.

Service Modifications

If you need to modify your service plan, please contact our support team. We will work with you to accommodate your needs as best as possible. Please note that additional charges may apply for any modifications.

Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact us at:

+91-7005894963